If you’re a returning patron to the Faulkner Alfa Romeo dealership, we’d love to hear about your experience working with our team!
If you’re a new visitor to Faulkner Alfa Romeo, please see what our customers in the Long Island area are saying about us!
5 out of 5 stars
Had a great experience purchasing a pre-owned 2018 Giulia from Faulkner Alfa Romeo in Willow Grove. After a failed purchase from Carvana, Pat and Tyler gave me a MUCH better deal on a two-year-old Giulia with only 3.5K miles on it. The car is beautiful, practically brand new, and it has restored in me the joy of driving I used to get from my E46 and E90 3-series. I especially appreciated Tyler sending a thorough, personalized walk-around video of car when it arrived on the lot—it sealed the deal for me. While there was a minor issue delivering the car—it needed to return to the dealership after driving it for a few days so that the emissions sensor could reset in order to pass PA inspection—Tyler still delivered the car on-time, as promised, and then arranged to have the it picked-up from my house the following week and returned the same day. Communication was good and the transaction was smooth. I spent maybe 15 minutes total in the dealership during the entire purchasing experience, the importance of which I emphasized to Tyler considering the current state of the COVID-19 pandemic. They were considerate of that request and abided by social distancing protocols. In the end, the savings I realized by purchasing such a low-mileage, two-year-old Giulia as well as the professionalism and decency of Pat, Tyler, and Steve in the service department—a very pleasant person to talk to on the phone—has left me with zero buyers’ remorse and a high level of confidence in the dealership. I look forward to returning the car to the dealership for service during the many years I hope to keep this car.... More
Very friendly service! Quick but answered all of my questions. Great experience.
I completed the virtual video review of the car, the negotiation and the credit application all before entering the dealership. Tyler was so responsive and accommodating. I'm not your typical vehicle purchaser, which I'm sure can be a pain, however he was patient and attentive, and more than willing to address my needs and millions of questions. I love the vehicle, and I feel extremely good about the deal. Tyler and this dealership is AAA+++
Bought my Ghibli at Thompson and had some services such as state inspections that were supposed to be included at no charge but since they closed, I thought I'd be told by Faulkner that those things no longer applied. Not only did they honor the deal made by Thompson but drove an hour to pick up and drop off my car for my free state inspection. Steve and the two gentlemen that did the delivery service were awesome!
I love my Quadrifoglio, and the Faulkner staff -- from sales to service -- make everything so easy. Everyone with whom I've come in contact has been responsive, polite, and helpful. Best dealership in the area!
Missy Di Massa
It was very new experience in car buying.
Mot sure that is the preferred way, however that was the way to buy the car during new rules that were brought to us by Covid-19.
Although different, it was overall an excellent experience and I think it was mainly due to professionalism of a new Falkner Maserati and Alfa Romeo personnel whonmadenthis new experience seamless.
From the first contact through constant and detailed email exchanges, including after hours and weekends all the way through concluding the deal.
Great experience overall and special thanks to Pat Haggerty and Tyler!... More
Pat Haggerty made my experience very smooth getting my second Alfa Romeo. He was also very understanding, pleasant and helpful. The entire staff at Faulkner Alfa Romeo Willow Grove made me feel welcome when I came to pick up my car. They all took the time to introduce them selves and congratulate me on my new car.
Excellent customer service!! Definitely would recommend to anyone looking for a new or pre-owned vehicle. The entire team, especially Tracy, Mark and Pat, went above and beyond to make my buying experience a pleasant, hassle-free and memorable one.
I was very pleased with the professionalism and service provided. Considering everything going on with Covid-19 the service manager was prompt in scheduling my appointment and they were thorough in making sure all transactions were done in a safe manner.
Absolutely the easiest car buying experience I've ever had. I was able to work with Pat and Tyler to purchase a vehicle strictly by phone and email. Everything was finalized the day I committed to the purchase, and the car was delivered the next business day. The car was exactly as it was described, and incredibly clean. If they have what you want, I couldn't recommend them any more highly.